Frequently Asked Questions
Q. What time is Breakfast?
A. Breakfast is served daily in Lil's from 7.30 am – 10.30am for residents & served in the bar from 10am - 11.30am for non-residents.
Q. What time is Check In/Check Out?
A. 1500/1100, we will accommodate early check-in wherever possible.
Q. What room types have you available?
A. We have a mixture of Single, Double, Twin & Triple rooms. Baby Cots & Wheelechair Accessible rooms are available on request
Q. What is your Pet Policy?
A. It is hotel policy not to allow animals on the premises; this includes Pets.
Q. I am visually impaired and need a guide dog for assistance?
A. Registered guide dogs and other assistance dogs are permitted, please notify manager on duty upon arrival if any additional support is required.
Q. Is this a smoking hotel?
A. We are a non-smoking hotel.
Q. Have you bag storage?
A. Yes, if you arrive early, we are more than happy to store your bags for you.
Q. Do you have parking facilities?
A.Yes, we have onsite car parking for up to 70 cars. Parking can not be reserved in advance. There is also street parking adjacent to our hotel.
Q. Check In, how does it work?
A. A credit card authorisation (pre-auth) will be asked for upon the time of check-in and will be used to cover incidental items such as (but not limited to):
*Any breakages or damage incurred during your stay. *Additional servicing/cleaning charges above and beyond what would be deemed normal and acceptable.
We pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card and protects both the cardholder and merchant from increasing fraud incidents. We may pre-authorise a credit card for any charges we determine that the guest may be likely to consume during their stay. This may also include an amount to cover a security bond/deposit, for damages. The pre-authorised amount is set aside by the credit card company for a period of up to 10-days. The pre-authorisation will affect your available funds or spending limit. For more information on this practice, we suggest the cardholder contact their card issuer.
Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank and cannot be negotiated.
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